Terms & Conditions

The following Terms & Conditions apply to all orders placed with Sugar Shaker Cookies & Cakes.

Sugar Shaker Cookies & Cakes reserves the right to change our terms and conditions at any time.


All quotes are valid for 60 days unless otherwise agreed with Sugar Shaker Cookies & Cakes.

Upon the deposit being paid the quoted price remains fixed to the details listed in the quote. However, if changes are requested which involve more cost and time, Sugar Shaker Cookies & Cakes reserves the right to amend the initial quote and additional charges may apply. If agreement on the final design cannot be reached at this stage, normal cancellation terms will apply.


To secure your order with Sugar Shaker Cookies & Cakes, a 50% deposit is required on all orders, this deposit will become non refundable 7 days prior to pick up of your baked goods .


All remaining balances on your order are due 7 days prior to baked goods being collected.


Payment may be arranged on the day, but only by prior agreement with Sugar Shaker Cookies & Cakes.


Cancellations must be received in writing via email, to received a refund of your deposit cancellations are only permitted  7 days prior to your pick up date, if you decide to cancel your order within the 7 days your deposit will be non refundable.



​Delivery and set-up can be arranged by Sugar Shaker Cookies & Cakes (fees may apply), or clients may choose to pick up their orders themselves at our premises. If the client decides to pick up their order, Sugar Shaker Cookies & Cakes is not liable for the condition of the product once it has left our premises. A call out fee may apply if the client has picked up their goods, then requires assistance in the set-up or repair to damage done.



All products from Sugar Shaker Cookies & Cakes are baked in a kitchen where nut and nut products are used. Products contain gluten, dairy and may contain traces of nuts. We operate using equipment that may have come in contact with wheat, nuts and seeds. Unfortunately we are not able to cater to those with allergies. Sugar Shaker Cookies & Cakes will not be held responsible for any allergies, it is the clients responsibility to inform their guests of these allergy risks.


Once you have placed your order you are agreeing to the terms and conditions as explained above by Sugar Shaker Cookies & Cakes. It is the responsibility of the client to read and completely understand these terms and conditions before placing an order with us.